Privacy Policy - Day Spheres

Last Updated: January 26, 2025

At GRANDSPHERES, we are dedicated to providing innovative software, services, and solutions that enable healthcare organizations to deliver high-quality care to patients in their homes.

Scope of this Privacy Policy

This Privacy Policy outlines how GRANDSPHERES (“we,” “our,” or “us”) collects, uses, and shares personal information when you use our applications, websites, and related services, including DAYSPHERES (collectively referred to as the “Solutions”). It applies to individuals or organizations, including prospective users (“Users”), and describes practices beyond those explicitly outlined.

Information We Collect

Information You Provide

Account Registration: When creating a DAYSPHERES account, you provide your name, email address, and phone number. If registering via a Facebook account, basic profile details such as name, gender, profile picture, and friends list will also be collected.

User Profiles: You may create a DAYSPHERES profile to share information, such as fun facts or interests. Profile completion is optional, and you can control what others see. A business profile may also be added, requiring a business email address and payment details.

Payment Details: Organizations providing payment methods, such as credit card details, will have this information securely processed by a third-party provider. GRANDSPHERES does not store full payment details on its servers.

Communication Data: If you contact us, we may collect additional information, such as your name, email, phone number, and the content of messages or attachments shared.

Application Data: Professionals applying to join DAYSPHERES may need to provide additional information, including date of birth, address, Social Security number, driver’s license details, and relevant business permits. This data is shared with a third party to conduct background checks.

Banking Information: Professionals must submit banking details for payment purposes, which are securely managed by a third-party payment processor.

Information Collected During Use

Location Data: To connect Users effectively, we collect your location when you use the Solutions. This data may include precise device location and labeled addresses (e.g., "home" or "work"). This is critical for services like Electronic Visit Verification (EVV).

Device Details: We collect information such as your IP address, browser type, mobile operating system, app usage data, device identifiers, and more to improve functionality and user experience.

Usage Data: Information about your interactions, such as viewed pages, in-app actions, and timestamps, is collected automatically to improve services.

Call and Text Information: Calls and messages facilitated by a third-party provider generate metadata, including timestamps, participant details, and SMS content.

Feedback and Ratings: Professionals and Organizations can rate and review each other after each interaction. This feedback is shared in anonymized form but may still be traceable.

Address Book Access: With your consent, we may access your device's address book to facilitate connections or invitations.

Cookies and Tracking: We use cookies and tracking technologies to enhance navigation, save preferences, and analyze interaction with the Solutions. You can modify cookie settings through your browser.

Information from Third Parties

Third-Party Services: If you register or link your account through a service like Facebook, we may collect related data directly.

Partners: Demographic, payment, and fraud-related data may be provided by our partners.

Enterprise Programs: For enterprise Users, organizations may share details such as email addresses for account setup.

Background Checks: We receive information from third-party vendors regarding Professional background verifications.

How We Use Collected Information
We use collected data to:

Match Professionals with Organizations.

Improve and promote the Solutions.

Analyze user interactions.

Send notifications, updates, and marketing materials.

Facilitate transactions and customer support.

Prevent fraud and ensure security.

For Professionals, information may also determine eligibility for services and notify them about opportunities or updates.

Information Sharing

Between Users
Basic information like names, photos, and ratings may be shared between matched Users. Facebook-connected accounts can view mutual friends.

With Third Parties

Integrated Services: Data may be shared with third-party platforms connected to the Solutions.

Service Providers: We collaborate with third parties for services like payment processing and background checks.

Enterprise Programs: Organizational account holders may access user activity data.

Legal Compliance: Information may be disclosed to comply with laws, regulations, or legal processes.

Business Transactions: During mergers or corporate transitions, data may be shared as part of negotiations.

User Choices

Emails: Opt-out of marketing emails but continue receiving transactional ones.

Notifications: Disable push notifications in device settings if preferred.

Profile Visibility: Control additional profile details visible to others.

Location Sharing: Turn off location tracking in device settings, though certain features may be unavailable.

Additional Policies

Data Security: While we take precautions, no system is fully secure, and we cannot guarantee absolute data protection.

Children's Privacy: We do not knowingly collect information from individuals under 18. If you believe we have, please contact us to delete this data.

Policy Updates: Changes to this policy will be communicated via the Solutions or email. Continued use of DAYSPHERES constitutes acceptance of these updates.

Changes to Our Privacy Policy:

We may make changes to this Privacy Policy from time to time. If we make any modifications, we will let User know through the Solutions, by email, or other communication. Such modifications shall be binding on User only upon User's acceptance of the modified policy, as evidence by User's scrolling to the bottom of a window containing the modified policy and clicking "I agree." The date on which User clicks "I agree" shall be the effective date of the modified policy between User and GRANDSPHERES. Continued use of DAYSPHERES Solutions or Services after User acknowledges notice and acceptance of any such modifications shall constitute User's consent to such changes.

Contact Us:
For questions or concerns about this policy or your information, reach out at support@dayspheres.com.

By using DAYSPHERES, you acknowledge having read, understood, and agreed to this Privacy Policy.

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